RMTI is please to announce we have just completed our annual wage survey

We do not charge for our annual wage survey or our job listing service!

In lieu of charging for these services, we have partnered with Covenant House. They have been at the forefront of supporting homeless youth, offering essential resources such as safe shelter, and access to education and employment opportunities. By participating with us at RMTI you will be assisting Covenant House with fundraising and you will contribute directly to providing a stable and supportive environment for young individuals in need.

To donate please visit: http://support.covenanthousebc.org/goto/RMTI and thank you so much for your donation! Once you have donated please let us know which FREE service you would like to take advantage of.

The opioid and homelessness crises and the effect on the property management industry.

We have seen an increase in requests for the removal and disposal of discarded drug paraphernalia, and biohazards (blood, bodily fluids, and human waste) in residential and commercial properties. These materials must be collected, removed, and disposed of with extreme caution as they may have come into contact with potentially harmful substances such as:
Crystal meth

Or they may have been used by people infected with communicable diseases such as:

“Needle Litter” pickup and bioHazard clean up services by 1st Trauma Scene Clean Up.

Contact 1st Trauma Scene Clean Up at: traumascenecleanup.ca

2023 Deposit Interest Rate

The interest rate for Security and Pet Damage Deposits for 2023 has been calculated at 1.95%. This calculation, as outlined in the Residential Tenancy Regulations, is 4.5% below the prime lending rate for BC (6.45%). Just as with any other year, to calculate how that effects the repayment of a deposit landlords should utilize the RTB’s Deposit Interest Calculator found at http://www.housing.gov.bc.ca/rtb/WebTools/InterestOnDepositCalculator.html

Annual Allowable Rent Increase for 2023 set at 2%

The BC Residential Tenancy Branch has announced the 2023 maximum rent increase percentage is 2%.

Annual rent increase notices must have an effective date no earlier than January 1, 2023.

When issuing a new notice of rent increase, a landlord must:

  • Use the approved notice of rent increase form
  • Use the maximum amount for 2023: 2%
  • Give the tenant no less than three full months before the notice takes effect.

For further details, please visit https://www2.gov.bc.ca/gov/content/housing-tenancy/residential-tenancies/during-a-tenancy/rent-increases

How can you get your pool ready for the upcoming season?

It may seem a little early to think about opening your pool for the season – but why not get a jump on others and start planning now?

Have an indoor pool? These tips will help you all year round!

Here are some tips from RMTI – Resident Managers’ Training Institute for getting your pool back into shape for the upcoming season.

For information on becoming a CSPO – Certified Swimming Pool Operator please visit CSPO – Certified Swimming Pool Operator course information

Remove the Pool Cover

If your pool has been covered up for the off season you will need to remove the cover. Some pools are covered in order to keep out leaves and debris. If you have a solid cover that contains rain water on top you need to drain that rain water off and not let it run back into the pool. Be careful that the pool water does not drop when siphoning off the water on the cover. You then need to sweep and clean the cover with a pool grade cover cleaner and deodorizer to prevent sticking, mildew, stains and unpleasant odors. Once cleaned fold and store the cover in a clean, dry place away from the sun and weather elements.

Fill the Pool

The water level should be at about the middle of the skimmer opening. Remove all debris such as leaves and sticks using a leaf rake. A magnet attachment for your pole is handy for picking up any metal objects such as pins and nails before they have a chance to stain the surface of the pool.

Check the Equipment

All equipment needs to be in good working order. Check for frozen pressure gauges, damaged flow meters, cracked skimmers, baskets, etc. Make sure the weir is working. Take a good look at the main drain! These are some of the items the Health Inspector will look at. (See note 1 below)

You will need to call your pool service company to clean and service the gas heater. This is not something to attempt yourself. Gas heaters should be cleaned twice a year. Clean the chlorinator if it was not done at the close of the last pool season.

Note 1: It has been suggested by Environmental Health Officers (EHOs) who inspect pools and hot tubs, that operators should have a goal of making sure that their pool is operating within the correct parameters for at least a couple days before they want to open; in the case that something unexpected happens, this will allow them time to address it without actually delaying the opening.

Sand Filter

Should be chemically degreased and descaled – a simple operation which if done regularly, will ensure full filtration. If your filter isn’t working to capacity your chemicals will be less effective.

Installation and Inspection

Install any diving boards and ladders that were put away when you closed the pool at the end of last season. Check for hairline cracks that may have appeared since last season. If you adjusted your return fittings for winter, make sure you return them to the down position for full circulation.

Inspect all your safety equipment and replace any items that are damaged: Your life ring, rope, insulated pole and life hook to name a few.

Brush the Walls and the Steps

All the way to the floor of the pool. Brush the dirt and debris towards the centre drain so that most of the dirt will be sucked into the filter system.

Clean all the Tiles

Make certain to use a pool grade cleaner that will not tie up your chlorine. A stiff bristled brush works well on the tiles while a scrubby pad is better for the water line of vinyl. Brushes are available with a built in dispenser.

Vacuum the Pool

Before attempting this be sure to check your hose for any cracks or splits. You may need to replace your hose if you find any. A damaged hose will not only add unnecessary hours to your work load, but will not be effective in vacuuming the pool.

Check your Test Kit

Make sure it’s in good working order. Each season you’ll need new reagents to ensure accurate readings.

You can also take a sample of your pool water to your pool service company and they will be able to perform a computerized water analysis. The pool water will be tested for water balance as well as total dissolved solids, cyanuric acid, total versus free chlorine, iron and copper. Most pool professionals offer this as a free service. Some will even bring their computer to your pool-side for a small service charge. If you prefer to analyze the pool water yourself, check the chlorine level for free available and total chlorine.

Check and Adjust the Total Alkalinity

Total Alkalinity is the measurement of the alkaline in the pool water. It acts as a buffering agent, preventing big changes in pH and avoiding corrosion and staining. In plaster pools a measurement of 80-125 ppm is ideal. In vinyl, painted and fiberglass pools, it should be adjusted before the pH.

Test and Adjust the pH

The degree of acidity or alkalinity of swimming pool water is measured by the pH reading. A pH of 7.4 – 7.6 will allow the chlorine to work at full strength and the pool will not be damaged by overly acidic or alkaline water. Your bathers will also be more comfortable. High pH may cause cloudy water and scaling on the pool pipes, equipment and surfaces.

Measure the Stabilization

The ideal cyanuric acid level is 40 ppm. This prevents sunlight from dissipating the chlorine. If unstabilized chlorine is being used, the stabilizer level should be checked and adjusted each 30 to 60 days.

Check the Calcium Hardness

The desired range for plaster pools is 200-250 ppm. All other pools require a slightly lower range of 175-225 ppm. By maintaining the correct hardness levels you will prevent etching of the plaster and corrosion of metal equipment.

Burn out the Pool

This treatment oxidizes water-soluble, non-filterable swimmer wastes, assuring comfortable swimming. Burning out also kills any microbes that may be resistant to the normal daily treatment.

Add Algaecide

In order to back up your chlorine. The algaecide will help to kill the algae and bacteria, allowing your chlorine to do its job more effectively.

Start Routine Maintenance

Check your supply of log sheets. These are readily available from the Health Department. As a back up to regular testing, be sure to use your pool professional’s computer analysis during the open season.

Salt Water Pools

Ensure that all plumping is reattached and close any valves left open during fall closing. If you disconnected electricity, now is a good time to reconnect power to your pool system and devices. If you are using a salt water pool system, reinsert the salt cell if it was removed during winterization. Always use caution with electricity especially around water, to avoid electrical shock.

A this point you should make sure that your entire pool system including the pump, filter, chlorine generator and heater are working properly. It’s also a good time to ensure that your zinc anode is still in good shape if you have a salt system and have incorporated this device.

Water chemistry is the most important step to opening a pool properly in the spring after the water has been sitting stagnant over the winter months. The chemistry will have altered over the winter months and it will need to be balanced. If you plan on balancing the water chemistry yourself we recommend a good salt water test kit so you know exactly what needs to be adjusted and don’t get caught in the over treating nightmare.

If you have a salt water pool, it’s extremely important that you get the salinity levels correct at the start of the season because the generator will function optimally only if the salinity is within the recommended range between 2500-4500 ppm. If levels are too low it won’t produce enough chlorine while high levels could cause damage to your salt cell. If you want more detailed information about salt and a calculator for adding the right amount be sure to contact your pool service company.

As you adjust the chemistry and salinity of your pool it’s important to allow the water to circulate by leaving your pool system and pump running for at least 12 hours. You should keep your salt water chlorine generator turned off during this initial circulating and mixing until you are satisfied with your pool chemistry. If you want more detailed instructions on chemistry and balancing be sure to contact your pool service company.

RMTI Offers Online Courses

RMTI – Resident Managers’ Training Institute offers an online course on becoming a CSPO – Certified Swimming Pool Operator that can be completed in two weeks (full time study) or four weeks (part time study). On successful completion of the CSPO course you will receive your CSPO designation and certificate.

RMTI is certified federally by the Ministry of Employment & Social development Canada as an educational institute and has been serving the property management industry for over 41 years.

For further information visit:

CSPO – Certified Swimming Pool Operator course

CRM – Certified Resident Manager course/CBS – Certified Building Superintendent course

All information contained in this article remain the sole property of RMTI – Resident Managers’ Training Institute (the publisher). Reproduction in whole or in part of this information for any purpose without prior written permission from the publisher is strictly forbidden.

Trained Onsite Personnel will Save you Thousand$ of Dollar$

Fully trained, skilled and motivated onsite personnel who are up to date with industry trends and new developments are essential to protecting your assets.

Staying competitive is the key to a good return on your investment. Knowledgeable Resident Managers/Superintendents bring direct benefits to your business and to your buildings. Skilled personnel will make the difference between a profit and a loss on your investment. No matter what type of industry you are in, properly trained personnel have a positive effect on performance and a measurable impact on your bottom line.

What would happen if a member of your onsite personnel served a notice of eviction to a troublesome tenant and the notice was incorrect? You might end up with that tenant for another couple of months which could cost you even more money. It could also cost you the lost opportunity to secure good tenants. Another good reason to hire qualified personnel.

As an apartment owner, property manager or strata council president of a multi-million-dollar investment, you need your Resident Managers/Superintendents to be fully trained in all aspects of the day-to-day operation of your building.

Thousands of buildings across Canada are in need of trained on site personnel. Combine the need in the existing buildings with the hundreds of new buildings going up and you will quickly discover it is getting harder and harder to find trained individuals qualified to operate your investments.

Don’t fall into the trap of hiring an unqualified/untrained individual just because the number of qualified applicants applying to you is limited. You could hire an unqualified/untrained person for less compensation but they might end up costing you in the long run and that is definitely no benefit to you!

We asked some industry professionals about the advantages of hiring individuals who have completed an industry recognized course.

David Pitts, Property Manager, Gateway Property Management Corporation said “I recently hired a RMTI graduate for a resident manager position in Vancouver. This is his first entry into building management, yet he has easily adapted to his new career, and is working well with tenants, contractors and management. Good building staff are hard to find, but I believe my recent hire will be a valuable long-term employee’.

According to property manager Scott Reid, “Our industry is inundated with people who think they can run buildings who only see the superficial duties and do not understand most of the underlying factors which make for a good, well-run building. The RMTI course brings these underlying factors to the surface so that new people in the field are aware of what is expected of them. When hiring new people the RMTI certificate is given a positive consideration in the final analysis’.

For more than 40 years, RMTI has assisted hundreds of building owners and property management companies hire trained onsite personnel for their many projects all across Canada. Testimonials available from both graduates and employers can be found at RMTI Testimonials – Graduates & Employers

The CRM – Certified Resident Manager and the CBS – Certified Building Superintendent certificate and designation are recognized coast to coast by thousands of employers. In fact, some employers will only hire RMTI certified personnel. Some online ads often stipulate “RMTI grad preferred” or “CRM/CBS certificate required”.

RMTI graduates come to you with the knowledge and training to do the job properly. They have all the skills necessary to fit into your way of running your project. They are conversant with advertising and marketing procedures, suite leasing, rent collections and are trained in verifying application form information, security deposit procedures, tenant relations, and the proper serving of legal notices.

They are trained in residential tenancy law and up to date on current legislation as well as knowing who is responsible for repairs and maintenance. They are familiar with all the different types of forms used in managing a project and will be able to adapt to your particular forms and procedures.

They are given the knowledge to perform minor repairs, general maintenance and perform janitorial functions. They are familiar with fire safety codes, regulations and equipment as well as being up to date on WHMIS and general complex care.

Some RMTI graduates have also completed the CSPO – Certified Swimming Pool Operator course that shows present and potential employers that they are qualified in the day-to-day operations of recreational equipment consisting of swimming pools, spas, hot tubs and jacuzzis. Further information can be found at CSPO – Certified Swimming Pool Operator course information

Many owners and property management companies have put their onsite personnel through the RMTI courses over the years and have been extremely happy with the improved job performance, skills and knowledge their personnel have achieved. In fact, some owners and property managers have enrolled in the courses themselves.

We also offer free job placement to employers who require onsite personnel. If you are looking for Resident Managers/Superintendents, RMTI offers you a free service that allows you to place your employment opportunities on its Job Link page for free.

Some of our graduates seeking employment have many years of experience in the industry and others are recent graduates looking for their first opportunity in the industry.

If you have a job opening for onsite personnel that you would like us to place on our Job Link page, just email the job details (MS Word file) to: jobs@rmti.ca and we will send you back a confirmation that your listing has been activated at no charge. Please include the Province and City the job is located in and include a contact email or fax number for the graduates to contact you directly.

For further information please visit our website at Home – RMTI

Steve Munday is the president of Munday Industries Ltd. dba RMTI – Resident Managers’ Training Institute, founded in 1980. RMTI is Certified Federally as an Educational Institute by the Ministry of Employment & Social Development Canada and is an A+ Accredited Member of the BBB.